A client's AI chatbot started giving bad advice about car repairs last month

Last month, a regular customer brought in his car after following advice from his shop's new AI helper. The chatbot told him to use a certain type of oil that was wrong for his engine, based on a mix-up in its training data. It took us two hours to flush the system and fix it, which cost him about $300. Has anyone else seen AI tools in small businesses give out dangerously wrong info?

2 comments

2 Comments

wesley837d ago

My cousin's bakery chatbot told a customer with a nut allergy that the almond croissants were "completely nut-free" last week. It's scary how these things can mess up basic facts. I tried setting up a simple FAQ bot for my own handyman side gig, and it kept telling people to use the wrong kind of wood filler for outdoor jobs. I had to shut it down before it caused real damage. It feels like the tech is just not ready to be left alone without someone double-checking every single answer.

ericp677d ago

That bit about the wood filler hits close to home. I set up a chatbot for my garden center that confidently told people to water their succulents every single day. I only caught it because my most drought-tolerant cactus turned into mush. You have to watch them like a toddler with a permanent marker.