Took 9 hours to realize my AI chatbot was just repeating my own bias

I was building a customer support bot for a small ecommerce site and kept getting complaints that it sounded rude. Spent a whole Saturday tweaking prompts, adding guardrails, even retraining embeddings. Turns out the training data I scraped had all these angsty forum replies mixed in, so the bot was basically echoing the worst of those. Nine hours of my life gone because I didn't check the source files first. Has anyone else had a similar issue with dirty training data messing up tone like that?

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