Hot take: I'm seeing way too many guys skip the final walkthrough with the homeowner.

Just finished a job in Springfield where the client called me back because a motion sensor was aimed right at their heater vent, causing false alarms every morning. I know the installer, he's good, but he rushed the handoff. How do you guys make sure you have enough time for that final system test with the owner present?

3 comments

3 Comments

lily3601mo agoMost Upvoted

My buddy had a client call him back because the keypad was behind a door that swung open and blocked it. You ever see stuff like that?

the_uma1mo ago

Three different houses last year had the alarm panel installed behind a door that opened inward into a closet. The worst one was a utility closet where they had to squeeze past a water heater just to punch in the code. My buddy actually walked away from a job once because the homeowner insisted on putting the keypad behind a heavy sliding barn door that would knock you over if you tried to reach it.

johnson.jade1mo ago

We started blocking out a full hour for the final walkthrough on every job. It forces us to slow down and actually run through every sensor with the homeowner.