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Can we talk about how many lube techs are being pushed into diag without any real training
I was at a shop in Mesa last week picking up a trans job and overheard a service writer hand a 19 year old oil change kid a P0420 ticket and say just figure it out. Kid had no scan tool training, no wiring diagram habit, nothing. I get that shops are slammed and can't find help, but throwing rookies at driveability problems with no mentor is how you get parts cannons and comebacks. How are you guys handling this at your shops, do you pair new guys with a lead or just let them sink?
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richardknight15d ago
Had the same thing happen at a Firestone in Tempe back in 2019, kid named Derek got handed a no start on a Nissan and spent two days throwing a cam sensor and a fuel pump at it before anyone checked for spark. Turned out to be a busted crank sensor wire that a rat chewed, ten minute fix with a meter. Nobody taught him how to even check for spark, he just guessed at parts because that is what he saw the older guys do when they were in a hurry. What gets me is the shop still billed the customer for both parts and Derek got chewed out for the comeback, not the writer who set him up to fail. We started a thing at our place where a rookie has to shadow a lead on at least five diag jobs before he touches one solo, and even then the lead signs off on the repair order first. Costs us a little time upfront but we cut comebacks way down and the kid actually learns something instead of just being free labor until he quits.
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