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A client's offhand remark about my demo script changed how I sell

Last month I was pitching a CRM tool to a logistics firm in Austin. Mid-demo, the ops director said, "You talk about features, but you never tell me what breaks." That hit hard because he was right, I was just listing dashboards and automations. Now I open every call by asking what process they'd fire if they could, then I build the whole demo around that pain point. Has anyone else gotten a blunt comment that forced you to rework your pitch approach?
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