Last CRM migration turned into a 3 day nightmare in Austin

We moved 4,200 contacts from Pipedrive to HubSpot last month and lost half the custom fields on day one. Support kept saying it was a mapping issue but the import logs showed nothing wrong. Has anyone else had to rebuild their pipeline structure after a switch like this?

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martin.vera19d agoTop Commenter

I read somewhere that HubSpot's import tool has a known quirk where it silently drops custom fields if the source headers don't match exactly, even if the logs look clean. Sounds like that's exactly what happened to you, since the mapping screen can show everything fine but the actual data gets skipped. We had to recreate about half our stages too, and honestly the rebuild took longer than the migration itself.