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A client's one-line email changed how I price every flat fee now
Last month a client in Cleveland hit me with 'your invoice is too vague' after I sent a lump sum for a settlement batch. I switched to line item breakdowns with dates and amounts, and now I've had 5 fewer 'what is this for' calls. Has anyone else had to overhaul their billing format after one tough customer?
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henry_knight2mo ago
Did the line items actually change what clients pay, or just how they complain about it?
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