Had a kid flinch so hard I nicked his ear with my trimmers

It was a slow Tuesday at my shop in Austin, and I was cleaning up around a 7-year-old's ears. He jerked his head when his mom's phone rang, and I felt the trimmer catch skin. I kept calm, put a bit of pressure on it with a clean towel, and told his mom it was a small scratch. It stopped in a minute, and I finished the cut for free. What's your go-to move when a client moves at the worst time?

3 comments

3 Comments

the_tara3mo ago

Hold my breath and wait for them to settle.

ray_coleman413mo ago

Totally get that, I do the same thing.

patriciam221mo ago

Used to be the opposite honestly. Always thought you should jump right in and get it over with, but after a few times where I rushed it and ended up with a real mess on my hands... yeah that changed my mind quick. Last year I was doing a bathroom reno for a customer and got impatient with the tile layout, just ran with it. Had to tear out three rows because I didn't let things settle in my head first. Cost me a full day and made the job look sloppy. Waiting it out feels like wasting time but it saves you in the long run.