Our new inventory system crashed right before the holiday rush

We rolled out a new software platform last Tuesday, and it completely froze when we tried to process a 300-unit order. I had to pull the old paper logs out of a closet and do everything by hand for two days straight. Has anyone else had a major tech rollout blow up like this, and how did you get things back on track?

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3 Comments

paul97mo ago

That's not a crash, that's a full system failure. We learned the hard way to always run the old and new systems side by side for a week. Did your team have a rollback plan ready to go?

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jordan_torres7mo ago

Honestly @paul9, I used to think rollback plans were overkill until something like this happened to us. Tbh your side-by-side idea sounds way smarter.

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the_jason6mo ago

Wait, you guys didn't have a rollback plan ready? That's like driving without a spare tire. How do you even deploy something big without that basic safety net?

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