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Pro tip: fired my biggest client at 4pm on a Friday and it was the best ops call I ever made
Kept them two extra quarters chasing a $6k/mo contract that ate 30 hours of my crew's time each month, so I finally cut them loose and picked my smaller jobs instead. Anybody else here actually run the math on a client that felt too big to drop?
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black.amy8d ago
My uncle ran a print shop in Toledo and had this one account that made up like 40 percent of his sales. Sounds great until you look at the net. They wanted same day turnarounds, free reprints for any little thing, and his rep spent half her week just driving over there to kiss up. He finally looked at the real numbers and the account was costing him money every single month. Dropped them on a Tuesday, panicked for a bit, then filled that same press time with four smaller local places that paid on time and never called at 9pm. Two years later he was netting more than he ever did with the big fish, and this guy still runs the shop with way less stress.
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