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Spent 3 hours fixing a billing error that should have taken 10 minutes
I had a client pay twice for the same invoice last month and it took me three hours of phone calls and emails to get the refund processed because their accounting team kept saying it was my system's fault, has anyone else dealt with a payment processor that makes simple fixes this painful?
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finley_bennett281mo ago
Wait wouldn't the client be the one who messed up by paying twice? That's on them not your system.
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morgan3161mo ago
Huh, @finley_bennett28, but doesn't that depend on whether the system actually told the client the payment went through the first time? A lot of these checkout flows just hang or error out without any clear confirmation, so the client is just sitting there like "did it work?" and clicks again out of panic. That's a design failure on the system's part, not the user being dumb. I mean, if the bank shows a pending charge and the store page is blank, who does the blame really fall on?
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