Stopped chasing perfect SOPs, wrote one messy checklist instead

Our office kept missing invoice deadlines because the 14 page procedure doc was too dense for anyone to actually use. Three months ago I replaced it with a single laminated sheet that lists the 5 steps in plain order, no formatting, no approval flow. It cut our late payments from 4 a month to zero, so why do we keep overcomplicating operations docs in the first place?

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