Why I started writing down every job detail after a costly mix-up

I always figured that with my landscaping regulars, we could just talk it out and keep things loose. Then one client insisted I promised to reseed their entire lawn for the basic mowing price, and I had zero proof otherwise. Losing that money hurt, but it made me realize how fuzzy memories can get. Now I jot down notes and get a quick sign-off before starting any work, even for people I know well. It just keeps everything clear and fair for both sides.

2 comments

2 Comments

elizabeth_perry16h ago

My buddy Nate does handyman work and got totally burned last year. He gave a verbal quote for trimming some branches, but the client later claimed he promised to remove a whole pine tree for the same price. It turned into a total mess with the guy refusing to pay the full amount. Nate didn't have a single note or text to back himself up, so he just ate the cost. He fights about it for weeks lol. Now he writes everything on a carbon copy form before he even picks up a tool.

the_faith15h ago

That's why @elizabeth_perry, everything needs a paper trail now.