A retired postal worker at my library card class told me to stop listing duties on my resume and it clicked

Barbara Taylor · 2026-09-16T18:30:03.473156+00:00

I run a free resume help table at the public library in Akron every second Saturday, and a retired mail carrier named Ray sat down with me last month. He said the worst resume he ever saw listed 'sorted mail' as the top skill, and that nobody hires a sorter, they hire someone who gets the route done by 4pm. So now I ask people what problem they fixed last month, and we write that down instead. One lady went from 'answered phones' to 'handled 60 angry calls a day and kept the wait under 3 minutes,' and she got two callbacks that same week. Has anyone else tried rewriting duties as results, and did it actually make a difference for you?

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A retired postal worker at my library card class told me to stop listing duties on my resume and it clicked | Career Advice - Discusd