A customer in Tacoma told me my inspection camera work was too fast to be thorough, so I now add a mandatory 5-minute review pause before giving the all-clear.

What's a piece of tough feedback that actually improved your routine?

2 comments

2 Comments

Was that really tough feedback or just a customer's wrong guess? The pause seems smart though, it forces you to double-check your own work.

That pause just wastes time and makes you look unsure of your own skills.