That one customer who called my work 'lazy' changed how I cap chimneys

Had an old guy in Cleveland last fall tell me my mortar caps looked like I was in a hurry. He was right, I was using too wet of a mix and not packing the crown tight enough. Switched to a drier mix and started using a small trowel to press it in layer by layer. Took me 20 extra minutes per job but I haven't had a single leak call since. Anyone else have a customer call them out on something that actually made them better?

2 comments

2 Comments

thompson.robin1mo ago

Honestly, I don't think he was calling you out in a bad way, more like he gave you a real chance to fix something that needed fixing. Good on you for listening instead of getting defensive.

-1

taylor_fox1mo ago

Rare to see someone take feedback that well without getting all defensive.