A client in Omaha yelled at me for wiping his drive without asking, now I get a signed form for every single job.

2 comments

2 Comments

Getting yelled at is the worst way to learn a lesson, but that's a solid rule now. Signed forms are your only real protection. It's not about trust, it's about making sure everyone knows what's happening. That paper trail saves you from "I didn't know" arguments every single time. It turns a scary conversation into just pointing at the signature.

the_ben12d ago

Yeah, the "I didn't know" thing is the worst. I had a client once who swore we never talked about a deadline, and I just pulled out the form where they'd initialed that exact date. The whole mood changed in a second. That paper trail turns a messy argument into a quiet moment of them just seeing their own handwriting. It feels less like a fight and more like... well, facts.