A customer's simple question made me rethink my whole diagnostic process

I was fixing a laptop that kept shutting down, and I went straight for the usual suspects: thermal paste, fan, power supply. After an hour, the owner asked, 'Could it be the battery? It only dies when I unplug it.' I felt like an idiot. I hadn't even checked the most basic thing because I was so stuck on the complex fixes. Now, I start every portable device check with the battery health and power settings before I even open the case. It's saved me so much time on what turned out to be simple problems. Has anyone else had a moment like that, where a piece of obvious feedback from a non-techie totally shifted your routine?

3 comments

3 Comments

robin48918d ago

Yeah, I read a tech blog that said to always check the simple stuff first...

ericfox18d ago

Ugh, @robin489, I've learned that lesson the hard way too.

eva_rivera4918d ago

Happens with everything, not just tech. Get so focused on the complicated fix you miss the thing right in front of you. Like checking your phone for your phone.