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Appreciation post: A client told me 'I just want it to work' after I explained a $200 repair, and it clicked.
I was at a shop in Austin, going over a motherboard replacement for this older lady's laptop. I started explaining the diagnostic process, the part sourcing, the labor. She listened, then just said, 'Drew, I don't need the story. I just want it to work. I trust you.' It hit different because I realized I was trying to justify my value with technical details, when for her, the value was the fixed computer and the trust. I've been over-explaining to clients for years. How do you guys balance giving enough info without overwhelming people who just want a working machine?
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blake3026mo ago
That's a huge moment for any tech. Most people just want the result, not the process. Learning to read the client is the real skill.
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iris_adams6mo ago
My one-sentence summary works every time.
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gavincampbell5mo ago
My neighbor tried that approach pitching his product once and ended up spending 20 minutes explaining how to fold a fitted sheet instead of closing the deal. Sometimes the simple version really IS the better way to go.
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