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I finally stopped giving ballpark bids after a plumber in Phoenix made me look like an idiot
I've been doing remodels for 11 years and I always threw out rough numbers on the spot because I figured it made me look fast and eager. A while back I was walking a kitchen job in Phoenix and the homeowner asked what a full tear out and rebuild would run, so I said somewhere in the 40s. She got a real bid from another guy at $68k, called me back, and asked why I lowballed her by almost $20k. I felt like a complete hack. The plumber on that job pulled me aside and said "you're bidding feelings, not labor and material," which stung but he was right. I used to guess tile, cabinets, and electrical off the top of my head with no scope written down. Now I do a walkthrough with a checklist, price out every line, and hand over a written scope before I say a single number. My close rate actually went up because people trust a real number way more than a cheap one. Any of you had a client call you out on a lazy estimate, and how did you fix your process after that?
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