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Talked to a plumber named Dave about his invoice system
He said he started adding a simple line item for 'site coordination' at $75 flat on every job over two hours. Said it cut down on the 'just one more thing' calls from clients by about half because they see the cost of his time upfront. Has anyone else tried something like that for managing client expectations?
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the_drew3d ago
Honestly, that's a smart move. I'm curious if Dave ever gets pushback on that line item from new clients who don't know his work yet. Like, do they see it and ask him to take it off the quote?
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jaken233d ago
Yeah, that's a classic move. You see it everywhere now, like a "convenience fee" just to pay your own bills online. People hate it, but they keep adding it because it works.
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