15
A client in Tulsa said something that changed how I do color consults
Last month, a new client came in for a full color change. She sat in my chair and pulled out a photo of her mom from the 80s, asking for that exact shade of red. I started my usual talk about skin tone and upkeep, but she cut me off. She said, 'Look, I know it might not be perfect, but my mom passed last year and this is how I want to remember her.' That hit me hard. I stopped pushing my 'expert' advice and just listened. We did the color she wanted, and when she saw it, she cried happy tears. It wasn't about being trendy or even the most flattering shade. It was about a feeling. Now I always ask 'why this look?' before I start planning. Has anyone else had a client request that was more about emotion than style?
2 comments