A client's reaction at the Denver beauty show made me rethink my consultation process

I was doing a quick color demo at the Denver show last month, and a client told me she felt rushed when I asked about her hair history. She said, 'I need a minute to think, this is important to me.' That hit me hard because I was trying to be efficient with the 15-minute slot. Now I always book a full 30 minutes for new color clients, even if it means fitting in one less person a day. It lets people really talk about their hair goals without pressure. Has anyone else changed how they do consultations after a specific moment?

2 comments

2 Comments

allen.cole17d ago

See this everywhere now, time is a real luxury.

terry_butler17d ago

My buddy just took a whole week off just to read a book.