The note a customer left on their receipt that changed my ordering habits

I run a small repair shop in Hamtramck and a few months ago a customer wrote on their credit card receipt that my parts took too long to arrive. They were right. I had been ordering from a national distributor that took 5 to 7 business days for standard delivery. I switched to a local supplier who gets me parts in 2 days max, even if it costs me about 15 percent more per order. The turnaround time on jobs has gone from 10 days down to 4 or 5. Has anyone else had a customer's blunt comment push you to change suppliers or processes?

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paul_thompson671mo ago

My buddy runs a shop in Dearborn, similar thing happened with a brake line order that took a week too long.