When a client wanted me to lie on a warranty claim

Yesterday, a guy brought in his gaming console with a burnt-out power supply. He asked me to write the repair ticket as a motherboard issue so he could get it covered. I told him that's fraud and I could lose my business license. He got mad and said every other shop does it, but I stuck to my guns. Now I'm wondering if I did the right thing or if I was too strict. How do you all deal with requests like this? Have you ever faced pressure to bend the rules?

2 comments

2 Comments

christopher_burns72d ago

Sticking to your guns was the ONLY way to handle that situation. What do you think would happen if you HAD lied for him and got caught? Does his claim that every shop does it make you question how common this REALLY is? How do you stay firm when customers try to pressure you into shady stuff? It's your business license on the line, not his.

quinng852d ago

My buddy's shop almost lost its license over a similar lie, which makes what @christopher_burns7 said about your license being on the line so true. The pressure is real but folding just isn't worth it.