Coffee shop owner in Berlin broke down why he uses Signal for all orders

I was grabbing a cappuccino at this little spot in Kreuzberg last month and got talking to the owner, Klaus. He told me he switched his whole ordering system to Signal because a competitor somehow got hold of his supplier details and undercut him on beans. That got me thinking about how encryption isn't just for activists or journalists, it's for regular small business owners too. Klaus said he lost about $400 a month in profit before he made the switch, which is a lot for a tiny cafe. Now he uses encrypted group chats for all his vendor communication and even tells customers to pay through a privacy focused app. Has anyone else seen small businesses adopt encryption tools just to stay competitive?

2 comments

2 Comments

eva_ward8816d ago

That $400 a month hit must have stung, really feel for Klaus having to rebuild trust like that.

nathan54516d ago

Oh man, totally! I had the same thing happen with my internet provider (they quietly bumped my bill by $30 a month) and it took forever to get back to trusting their "special offers" again.