2
My dilemma: a broken review sample from a small company I want to support
Praising a faulty product feels dishonest, but hurting a startup seems harsh too.
2 comments
Log in to join the discussion
Log In2 Comments
henry_flores1d ago
Tried out a demo unit from a tiny outdoor brand that fell apart in two days. They were using cheap materials to cut costs, which I pointed out in a harsh email. The owner called me back, admitted the mistake, and sent a fixed version a month later. Sometimes calling out flaws bluntly pushes them to make real changes.
10
gray_torres1d ago
Been in your shoes with a faulty sample from a new brand! Contact the company directly about the issue. They might not even know there's a quality problem. A good review can note the defect and their response time. Being open actually supports small businesses more than blind praise. Future customers will appreciate the full picture, and the company gets useful feedback.
6