Gave a customer a quote for $1,200 and he turned it into a massive headache
I had a guy bring in an old Ford F-150 with a busted rear quarter panel last month. I quoted him 12 hours labor and $400 in parts, which came to about $1,200 total. He told me I was ripping him off and said he'd do it himself. Two weeks later he drags the truck back in, but now he's bondo'd over the dent without sanding it right, and the whole panel is a wavy mess. I had to grind all that off and start from scratch, plus fix some rust he uncovered. Now the repair is taking me closer to 20 hours and he's mad the price went up. Has anyone else dealt with customers who try to DIY first and then expect you to fix it for the original quote?