Rant: My old boss told me to just "ignore the trolls" on our community page
Back in 2019, my property manager boss at a complex in Austin said to never block or hide comments on our Facebook page, even the nasty ones. He insisted it looked more 'authentic' and would blow over. Well, after 3 months, a few angry posts about laundry room fees turned into a full-blown mob with local news picking it up. The company finally stepped in and made us delete the whole page. Has anyone else been told to just let hateful comments sit there, only for it to backfire?