Loading…
5
Is charging for customer support a smart move or a fast way to lose clients?
I see more SaaS companies adding $50 monthly fees for live chat support, but it feels like punishing people for needing help. Has anyone here tried this and seen better retention or just more cancellations?
2 comments
Log in to join the discussion
Log In2 Comments
amy_foster564mo ago
OH WOW I used to think charging for support was greedy but now I honestly get it after watching how many people abuse free chat just to avoid reading documentation.
6
fiona_sullivan294mo ago
Saw some developer on YouTube saying the same thing. People were flooding his Discord with basic questions that were literally answered in the first paragraph of his docs. Free chat just turns into a customer service nightmare for devs.
1