Update: My payment processor got flagged and froze $5k of my revenue last Thursday

I was in my home office in Phoenix when the email hit. The hold was for 'unusual activity' because a single customer bought ten of my digital guides at once. I had to submit bank statements and a business license copy to get it cleared. Has anyone else had a payment hold over a big single order?

3 comments

3 Comments

kim_nelson3mo ago

Ten guides at once? That's wild, I can't even imagine one person needing that many. What are they doing, handing them out to their whole family? No wonder the system flagged it, that looks so weird on paper. I'd be freaking out if my money got stuck like that.

felix1553mo ago

Flagged for ten guides? That's not even that weird.

taylor822mo ago

Right?! It's like those subscription boxes where they ship you a months supply of something you only use once a week (complete waste, I swear). @kim_nelson nailed it, that many guides together definitely triggers the "something's off" alarm in any system these days.